Agent Designer (Ai)

TL;DR

Agent Designer (AI): Designing the customer experience of virtual assistants, from simple FAQ answers to complex conversations with an accent on building and maintaining virtual assistants using internal tools and Python. Focus on helping the engineering team ensure that implementations of Generative AI are effective, accurate, and safe.

Location: Must be based in the US

Salary: $72,000 – $79,000

Company

hirify.global automates customer service through lifelike voice assistants that let customers lead a conversation.

What you will do

• Design the customer experience of virtual assistants, from simple FAQ answers to long and complex conversations.
• Help build and maintain virtual assistants using internal tools and Python.
• Assess performance and customer satisfaction using metrics to ensure measurable impact.
• Listen to real customer interactions to improve call quality.
• Help the engineering team ensure that implementations of Generative AI are effective, accurate, and safe.

Requirements

• A fixation on good user experience, you are meticulous and have an eye for detail.
• Ability to explain and distill complex ideas and user flows using clear, plain, supportive, inclusive language.
• Interest in natural language understanding and conversational AI.
• Experience with Python.
• Some knowledge or aptitude for analytics or data science.
• BS/MS degree in Interaction Design, Linguistics or another Social Science field.

Nice to have

• Experience managing both internal and external stakeholders through various stages of content development.
• Experience with NLU technology.
• Experience with data manipulation, data analytics, and visualisation.

Culture & Benefits

• Participation in the company’s employee share options plan.
• Comprehensive health coverage for you and your loved ones.
• Flexible PTO policy + 11 designated company holidays.
• Annual learning and development allowance.
• One-off WFH allowance.
• Company-funded fertility and family-forming programmes.