Customer Support Agent (Gaming & Tech)

TL;DR

Customer Support Agent (Gaming & Tech): Managing high-volume player inquiries across email and live chat, identifying user needs, and translating feedback into actionable insights to help build better products with an accent on excellent communication and problem-solving. Focus on ensuring every player leaves the interaction feeling heard and supported.

Location: Fort Lee, NJ (100% On-site)

Salary: $28 - $35/hr

Company

hirify.global is a company in the gaming and tech industry.

What you will do

• Provide top-tier assistance to players via email and live chat.
• Identify recurring bugs or player pain points and propose proactive solutions.
• Work closely with the international team to refine support processes.
• Ensure every player leaves the interaction feeling heard and supported.

Requirements

• Excellent Communicators: Strong written skills with a knack for de-escalation.
• Detail-Oriented: Ability to multitask across platforms without missing a beat.
• Previous CS experience is a big plus; iGaming or Fintech experience is even better!
• Professional: A proactive team player with a high degree of integrity.

Culture & Benefits

• Benefits: Full medical, dental, and vision insurance + 401K.
• General PTO Policy
• Perks: Partially subsidized in-office breakfasts and lunches.
• Culture: Dynamic environment with frequent celebrations for milestones and birthdays.
• Growth: Real opportunities for professional development and career advancement.