Senior Operations Reliability Engineer (MS Exchange)

TL;DR

Senior Operations Reliability Engineer (MS Exchange): Building and improving reliability, security, and operational maturity of enterprise messaging services with an accent on incident resolution, platform stability, and automation validation. Focus on advanced troubleshooting, AIOps tuning, and enhancing observability across messaging platforms.

Location: Remote (Must be based in Tamil Nadu, India. Working hours: 3 PM IST – 12 AM IST to provide US time zone support coverage).

Company

hirify.global empowers organizations to improve customer and employee experiences through an AI-powered Experience Orchestration platform.

What you will do

• Resolve complex messaging-related incidents and serve as a senior escalation point.
• Monitor observability and AIOps platforms to detect anomalies, service degradation, and emerging risks.
• Validate automated remediation workflows and identify recurring operational tasks for automation.
• Support the availability, performance, and reliability of Microsoft Exchange Online and Exchange On-Premises environments.
• Troubleshoot complex mail flow, DNS, SMTP, hybrid configuration, and authentication-related issues.
• Collaborate with Cloud, IAM, Security, Network, and ServiceNow teams to improve messaging reliability and governance.

Requirements

• Bachelor’s degree in Information Technology or related field; equivalent experience considered.
• 5+ years of relevant experience supporting enterprise messaging platforms.
• Strong hands-on experience with Microsoft Exchange Online.
• Strong experience administering or supporting Mimecast or similar email security platforms.
• Strong understanding of mail flow, DNS, SMTP, authentication, and messaging security principles.
• Experience with monitoring, observability, and ITSM platforms (e.g., ServiceNow).
• Proficiency in PowerShell for messaging administration and automation.
• Must work 3 PM – 12 AM IST hours from Tamil Nadu, India.
• Participation in a shared, rotational on-call schedule is required.

Culture & Benefits

• Independence to make a larger impact on the company and take ownership of your work.
• Embrace empathy and cultivate collaboration to succeed.
• Opportunity to create the future of customer experience together.