Account Service Delivery Manager (Logistics)

TL;DR

Account Service Delivery Manager (Logistics): Ensuring operational and commercial excellence for global key accounts, driving daily coordination between clients and hirify.global operations teams, and monitoring service performance across functions and regions. Focus on analyzing pricing and service proposals and building strong relationships with client decision-makers to expand hirify.global’s share of wallet and drive total sales conversion.

Location: Ho Chi Minh City, Vietnam

Company

hirify.global's mission is to make global commerce so easy there will be more of it, shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people.

What you will do

• Serve as the primary point of contact for assigned strategic clients, ensuring a seamless and high-quality service experience across all hirify.global solutions.
• Drive daily coordination between the client and hirify.global operations teams to deliver on client expectations and resolve service issues proactively.
• Monitor and report service performance across functions and regions to ensure all products are delivered at or above agreed standards.
• Conduct regular business reviews with internal and client stakeholders to track performance, surface insights, and align on strategic goals.
• Analyze pricing and service proposals to help clients navigate cost vs. quality/lead time trade-offs and recommend solutions.
• Identify growth opportunities within accounts and partner with sales to expand hirify.global’s share of wallet and drive total sales conversion.

Requirements

• 5+ years of client-facing experience, ideally in logistics, freight forwarding, or supply chain management.
• Hands-on experience managing freight forwarding operations across ocean, air, and ground; experience with global enterprise accounts strongly preferred.
• Proven expertise in customer service and executive-level business communication.
• Demonstrated success in building and expanding client relationships to drive account growth.
• Experience operating in cross-functional, multi-national environments with complex stakeholder landscapes.
• Strategic mindset with strong planning discipline; able to translate high-level objectives into actionable execution.

Culture & Benefits

• Diverse, dedicated and engaged workforce.