Sr. Director Delivery Manager

TL;DR

Sr. Director Delivery Manager: Implementing organizational strategies through effective resource and team management, ensuring the delivery of contracted services and compliance with SLAs and KPIs, with an accent on operational standards, client partnership, and cross-functional leadership. Focus on resolving complex, non-standard challenges, driving strategy execution in financial markets and regulatory environments across LATAM.

Location: Hybrid in Bogota, Colombia, requiring at least 3 days per week onsite.

Company

hirify.global is a global technology company providing market services and solutions to financial markets worldwide.

What you will do

• Lead and enhance operational standards to drive measurable business outcomes and continuous improvements.
• Resolve complex, non‑standard challenges requiring independent judgment and strategic decision-making.
• Manage service delivery for contracted clients, ensuring SLAs and KPIs are consistently achieved or exceeded.
• Lead medium‑sized project teams (6+ members), setting direction, allocating resources, and guiding deliverables.
• Build strong client relationships, providing daily support and identifying opportunities to expand services or renew contracts.

Requirements

• Bachelor’s degree in a relevant field or equivalent practical experience.
• 10+ years of leadership experience across multidisciplinary and regional teams.
• Experience working with regulatory environments and financial markets in LATAM.
• Strong ability to anticipate trends, influence stakeholders, and drive strategic initiatives.
• Clear communicator with experience navigating collaborative, matrixed environments.
• Fluent in English and Spanish.

Nice to have

• Experience implementing third‑party software as a client or vendor.
• Exposure to senior‑level decision-making in regulated industries.
• Experience in cross‑border collaboration and multicultural team environments.

Culture & Benefits

• Competitive, holistic rewards package supporting employee well-being.
• Equal opportunity employer committed to diversity and inclusion.
• Reasonable accommodations provided for individuals with disabilities during the hiring process.