Enterprise Solutions Consultant (AI)

TL;DR

Enterprise Solutions Consultant (AI): Designing and integrating end-to-end cloud contact center solutions that incorporate omnichannel routing, AI engines, CRM, and workforce optimization with an accent on AI deployment, governance, and operational oversight. Focus on partnering with sales teams to articulate the value of hirify.global through technical presentations and demonstrations, ensuring measurable customer outcomes.

Location: Remote (Must be based in Portugal)

Company

hirify.global is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

What you will do

• Support and enable hirify.global technology and reseller partners with presales guidance, training, and technical coaching.
• Partner with Account Executives to sell hirify.global solutions into larger Enterprise and Strategic companies.
• Articulate the value of hirify.global through presentations, demonstrations, and open discussions with customers.
• Design end-to-end cloud contact center solutions integrating omnichannel routing, AI engines, CRM, and workforce optimization.
• Guide customers in responsible AI deployment, including governance, guardrails, and operational oversight.
• Support proof-of-concept (POC) and pilot implementations, ensuring measurable customer outcomes.

Requirements

• 8+ years of experience preferred.
• Excellent communication and presentation skills with the ability to articulate technology concepts to all customer levels.
• Demonstrated capability working with AI or conversational AI platforms (LLMs, NLP, generative AI, RAG, or virtual agents).
• Understanding of enterprise-level applications and IT infrastructure.
• Ability to travel (40-60%).
• Fluency in English, Portuguese, and Spanish is required; additional European languages beneficial.

Nice to have

• Contact/Call Center Software experience.
• CRM integration knowledge.
• Experience with prompt engineering, AI workflow configuration, or low-code integration frameworks.

Culture & Benefits

• hirify.global Shares and Commission Scheme.
• 10% Flex Benefit, Meal Allowance, Medical Insurance, and Life Insurance.
• 25 days Annual Leave plus Public Holidays.
• Team-first culture that celebrates diversity and fosters an inclusive environment.
• Commitment to building a team that represents a variety of backgrounds, perspectives, and skills.