Technical Account Manager Architect (Data)

TL;DR

Technical Account Manager Architect (Data): Working with strategic and enterprise hirify.global users, customers, and prospects providing consultative support, architectural guidance, and project leadership with an accent on onboarding, production launches, and POCs. Focus on L3 Support Cases, roadmap development, and ensuring high-quality 24x7 support in a global, distributed environment.

Location: Remote in Singapore, with required regional travel for onsite customer visits across the APJ region (up to 35% of time).

Company

hirify.global is a fast-growing private cloud company recognized for real-time analytics, data warehousing, observability, and AI workloads, serving over 3,000 customers.

What you will do

• Work with strategic and enterprise hirify.global users, customers, and prospects on onboarding, production launches, and POCs.
• Provide architectural, technical, and migration guidance and assistance.
• Lead projects, escalations, and meetings to enable ongoing user/customer success.
• Own and oversee L3 Support Cases and Escalations, collaborating closely with the Support L1/L2 team.
• Partner with Product Management, Engineering, and Sales to help develop the roadmap and account plans.
• Assist with hiring, mentoring new team members, and developing documentation and reference architectures.

Requirements

• 5+ years of experience in Technical Account Management, Professional Services, Senior Support, and/or Project Management roles.
• 5+ years of relevant industry experience implementing, operating, and/or supporting scalable, fault-tolerant, distributed database management systems (DBMS).
• Technical breadth and depth in DBMS, OLAP, Cloud/SaaS platforms, distributed systems software engineering, Linux/Unix, Kubernetes, System or Network Administration, and big data.
• Experience leading and shipping large scope technical projects in collaboration with multiple experienced engineers.
• Expertise with a public cloud provider (AWS, GCP, Azure) and their infrastructure as a service offering (e.g., EC2).
• Excellent communication skills and the ability to work in a customer-facing role and in close collaboration with various teams.

Culture & Benefits

• Flexible and globally distributed work environment across 20 countries.
• Employer contributions towards healthcare.
• Stock options for every new team member.
• Flexible time off in the US, generous entitlement in other countries.
• $500 home office setup for remote employees.
• Opportunities for in-person connection at company-wide offsites.