SME-CHD & Troubleshooting

TL;DR

SME-CHD & Troubleshooting: Providing primary technical support to customers for Docusign IAM and eSign products with an accent on technical troubleshooting and resolving integration issues. Focus on expediting issue resolution by collaborating with internal teams and enhancing support practices to ensure maximum product value for customers.

Location: Remote (work from home)

Company

hirify.global is one of the world's leading professional services companies, headquartered in the U.S., transforming clients' business, operating, and technology models for the digital era.

What you will do

• Serve as the primary technical support contact for customers leveraging Docusign Intelligent Agreement Management (IAM) and eSign products.
• Apply technical knowledge to address a wide range of integration issues for customers.
• Collaborate with internal teams to solve problems and foster product improvements.
• Provide valuable feedback to enhance support practices and processes.
• Expedite issue resolution and contribute to continuous improvement initiatives.

Requirements

• 4 to 8 years of experience, focusing on ISV and Hi-Tech domains.
• Proficiency in English speaking skills to enhance communication and troubleshooting processes.
• Ability to work from home during day shifts.

Culture & Benefits

• Join a high-caliber team that appreciates and supports one another in an energetic, collaborative, and inclusive workplace.
• Become part of a global community with more than 300,000 associates.
• Contribute to an innovative environment where you can build your career path.
• Work for a company that takes care of its people, clients, company, communities, and climate.