Technical Support Consultant (ERP)

TL;DR

Technical Support Consultant (ERP): Delivering exceptional client service while solving complex system and data challenges with an accent on troubleshooting and SQL-based data analysis. Focus on client-specific system configuration and maintaining service excellence.

Location: CAN - Remote

Salary: CAD $60,000 - $80,000 excluding annual bonus and equity (when applicable).

Company

hirify.global provides the best permanent home for successful enterprise software companies, their employees, and customers.

What you will do

• Review and manage incoming technical support tickets daily, ensuring timely triage, investigation, resolution, and proactive communication with clients.
• Execute customization and configuration requests using Oracle SQL and/or Oracle PL/SQL.
• Analyze, develop, and troubleshoot advanced SQL queries to resolve data issues and support client reporting requirements.
• Serve as a primary point of contact for clients, translating business challenges into effective system solutions.
• Investigate and resolve issues within web-based, database-driven systems.
• Partner with internal product and technical teams to ensure alignment and drive timely resolution.

Requirements

• 3–8 years of experience in a client-facing technical support, consulting, systems analyst, or similar role.
• Strong hands-on experience with Oracle SQL and/or Oracle PL/SQL.
• Demonstrated ability to write complex SQL queries and debug data-related issues independently.
• Experience reviewing and managing daily support ticket queues with strong prioritization and ownership.
• Strong client expectation management and interpersonal communication skills.
• Exceptional written communication skills with strong attention to clarity, tone, and professionalism.

Nice to have

• Familiarity with Ellucian Banner is strongly preferred.
• Experience with Millennium FAST is highly desirable.

Culture & Benefits

• Banyan is committed to equal employment opportunities regardless of any protected characteristic.
• Support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.