Operations Associate

TL;DR

Operations Associate: Managing support requests and driving process improvements for Sales and Customer Success teams with an accent on customer operational management and data analysis. Focus on standardizing customer success processes and contributing to internal projects.

Location: Hybrid work organization (from the office or from home) in Ebene, Mauritius

Company

hirify.global is a leading provider of business sustainability ratings, offering solutions backed by experts and powerful technology.

What you will do

• Collaborate with Sales and Customer Success to ensure effective implementation of hirify.global solutions.
• Manage customer-facing and non-customer facing operational responsibilities, including platform creation, reports, and back-office support.
• Establish and maintain customer relationships by responding to requests and resolving user issues.
• Support and build customer advocacy through exceptional customer support.
• Lead and/or contribute to internal projects to formalize and standardize Customer Success processes.
• Contribute to hirify.global service development and maintain a positive team atmosphere.

Requirements

• Degree preferably in Business/Management/Communication (fresh graduates considered).
• Excellent attention to detail and conscientious approach to quality.
• Ability to prioritize work in a busy environment.
• Good working knowledge of Microsoft Office, especially Excel (Vlookup, Pivot Table) and PowerPoint.
• Excellent communication skills in English is mandatory (written and spoken).
• Resourceful, with strong problem solving, troubleshooting, and analytical skills.
• Ability to adapt in an international and multicultural environment.

Nice to have

• French language skills.

Culture & Benefits

• Culture of trust, respect, and empowerment.
• Extensive onboarding, mentoring, and e-learning platform for professional growth.
• Flexible working hours and hybrid work organization.
• Wellness allowance and access to professional mental health support.
• Referral bonus policy, learning and development, and sustainability events.
• Travel/Vacation Grant, Transportation and Parking Allowance.
• Annual performance bonus, pension contributions, and optional private health coverage.
• Internet and electricity bill allowance.
• Remote work from abroad policy as a benefit.