Customer Support Associate (Italian Market)

TL;DR

Customer Support Associate (Italian Market): Maintaining strong relationships with existing customers and resolving their needs and queries with an accent on problem-solving via various channels (ticket/phone/email/chat). Focus on documenting interactions and following up on bugs with operations and clients.

Location: Barcelona, Spain (Onsite)

Salary: €18,500 – €23,000 (Yearly)

Company

hirify.global is building leading business management software for companies of all sizes, centralizing HR, finance, and operations workflows.

What you will do

• Maintain and create strong relationships with existing customers.
• Resolve all customer needs and queries via ticket, phone, email, and chat.
• Control and follow up on any bugs with the operations team and the client, assisting with basic troubleshooting.
• Provide information about products, services, and policies.
• Document all customer interactions.

Requirements

• English: B2+ required.
• Italian: Professional proficiency required.
• Demonstrate full ownership of activities.
• Proactive with a desire to put forward new ideas.
• Excellence in communication and problem-solving.
• Previous experience dealing with Customers is a plus.

Culture & Benefits

• High growth, multicultural, and friendly environment.
• Save expenses with Cobee and get salary in advance with Payflow.
• Healthy life perks with Gympass and Alan private health insurance.
• Language classes with Yolk Academy.
• Discounts on food (Syra, Nora, Apeteat), breakfast in the office, organic fruit, and free caffeine.
• Pet-Friendly office with no dress code.