Technical Support Engineer

TL;DR

Technical Support Engineer: Providing front-line customer and technical support to Omni Arena Systems, troubleshooting hardware and software failures with an accent on simulation tools and diagnostic methods. Focus on resolving complex backend issues in collaboration with engineering/production to improve customer experience, reduce downtime, and enhance system reliability.

Location: Austin, TX

Company

hirify.global is a pioneer in immersive gaming and simulation, backed by over $50MM from investors including Mark Cuban.

What you will do

• Provide customer and technical support to Omni Arena Systems.
• Use simulation tools and diagnostic methods to replicate issues and identify solutions.
• Help customers troubleshoot Omni One Systems and solve issues with logistics, technical problems, hardware, and software failures.
• Monitor system health and report performance metrics to reduce downtime and improve reliability.
• Collaborate with engineering/production to resolve complex backend issues.
• Create instructional documents to assist the customer service team.

Requirements

• At least 2 years’ experience in field installation, software and hardware troubleshooting, running commands with Linux and Windows, performing diagnostics with remote access tools RDP/SSH/VNC, and batch scripting.

Culture & Benefits

• hirify.global stock
• Employer matching contributions to 401(k)
• Health, dental, vision, and life insurance
• Open vacation policy
• Paid maternity and paternity leave