Incident Management, Lead (Fintech)

TL;DR

Incident Management Lead (Fintech): Leading, coordinating, and improving the Incident Management process for rapid resolution of major incidents across Interac's products and platforms with an accent on effective internal and external incident communications and insightful reporting. Focus on providing direction to technical resolver teams to ensure the swiftest resolution of service while minimizing risk and ensuring compliance standards.

Location: Hybrid in Toronto

Salary: $125,000 - $155,000

Company

Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection.

What you will do

• Act as Incident Resolution lead, providing direction to technical resolver teams to ensure swiftest resolution of service.
• Drive resolver teams to ensure timely and high-quality standard communications, such as Internal and External Major Incident Notifications.
• Lead customer updates bridge, sharing executive-friendly and sufficiently technical information.
• Continuously improve the Incident process, communications, reporting, and compliance efficiently.
• Provide guidance and mentorship to other team members.
• Conduct post-incident reviews and implement improvements for future incidents.

Requirements

• Proven success as a senior incident management lead, recognized as an expert in this discipline.
• Strong lateral leadership and decision-making skills.
• Excellent verbal and written communication skills.
• Proven success developing, changing, or transforming Incident Management processes
• Sufficient technical knowledge and technology learning capability to understand the high level structure of the platforms, data, and applications that comprise Interac products.
• Eligibility to work for hirify.global in Canada in a full-time capacity.

Culture & Benefits

• Generous vacation and wellness days.
• Comprehensive employer-paid benefits coverage.
• Market-leading employer-funded RRSP program.
• Flexible hybrid work model.
• Access to a free and confidential 24/7 employee & family assistance program.
• Charitable donation matching with United Way.