Implementation Manager (Logistics Software)

TL;DR

Implementation Manager (Logistics Software): Leading end-to-end implementations for large-scale North American customers onto hirify.global’s Order Management and Booking Management software suites with an accent on technical solutioning, complex data integrations, and digital process mapping. Focus on architecting future states, driving continuous innovation, and orchestrating stakeholders across global logistics, enterprise software, and technical integrations.

Location: Onsite in Chicago, Illinois, or Los Angeles, California, United States.

Salary: $78,500 - $98,000 USD

Company

hirify.global is shaping the future of global trade by providing innovative technology solutions to move merchandise worldwide.

What you will do

• Lead end-to-end implementations for complex Control Tower awards, moving customers to a fully integrated, live steady state.
• Act as a subject matter expert on Order Management (OM) and Booking Management (BM) functionality, guiding customers through data integrations and process mapping.
• Proactively identify process gaps, solve real-time puzzles, and document solutions for organizational enablement.
• Serve as the "Project Command Center," holding stakeholders accountable to tight timelines and high-fidelity data standards.
• Partner with Product and Sales to iterate on implementation collateral, including AI-driven kickoff videos and UAT templates.
• Proactively identify and escalate implementation lifecycle risks to leadership to ensure target go-live dates are met.

Requirements

• BA/BS degree with 4+ years of experience in supply chain consulting, enterprise software implementation, or complex project management.
• Ability to communicate effectively with technical developers and enterprise customers.
• Strong interest in or experience with ERP integrations, EDI/API workflows, and SaaS value propositions.
• Excellent program management skills to handle multiple large-scale implementations simultaneously.
• A "Builder" mindset, thriving in ambiguous situations by creating and documenting processes.
• Track record of urgency, accountability, and full ownership of customer success.

Culture & Benefits

• Mission-driven company focused on moving global trade forward.
• Opportunity to impact business, society, and the environment.
• Support from leading investors.
• Commitment to equal opportunity and a diverse, dedicated, and engaged workforce.