Billing Support Specialist (Fintech)

TL;DR

Billing Support Specialist (Fintech): Resolving customer billing inquiries and collaborating with the Billing Engineering team with an accent on identifying patterns and improving workflows. Focus on contributing to product enhancements to scale and debugging user-specific issues.

Location: Europe

Company

hirify.global is the Postgres development platform, built by developers for developers.

What you will do

• Provide timely responses to support cases for billing, pre-sales requests, usage optimization, and disputes.
• Debug and identify user-specific issues such as failed payments and unsettled invoices.
• Triage support cases and escalate to technical or business team members.
• Identify opportunities to develop or obtain internal tooling to improve support efficiency.
• Reproduce issues, create test cases, and improve test coverage.

Requirements

• Experienced in customer support, with 2+ years of experience providing billing support to technical customers.
• Excellent communication skills and fluency in English.
• Communicate clearly across both technical and non-technical audiences
• Have experience in async or globally distributed teams
• Are comfortable navigating ambiguity and moving quickly

Nice to have

• Being proficient in SQL is a bonus

Culture & Benefits

• Fully Remote: Work from anywhere with a WeWork membership or co-working allowance.
• Receive ESOP (equity ownership) in the company.
• Tech Allowance: Set up your ideal work environment with a laptop, monitor, and headphones.
• Health Benefits: 100% health insurance for employees and 80% for dependents.
• Annual Off-Sites: Gather with the entire company in a new city for a week of connection and collaboration.
• Flexible Work: Operate asynchronously and manage your own time.

Hiring process

• Apply – Our team will review your application.
• Intro Call – A short video chat to get to know each other.
• Interviews – Up to four calls with Founders, Future teammates, Someone cross-functional from product, growth, or engineering (depending on the role)