Itsm Configuration Manager

TL;DR

ITSM Configuration Manager: Driving the development and standardization of Configuration Management best practices across ITSM processes, ensuring the CMDB framework is implemented and compliant. Focus on process governance, alignment across services, data quality, and continuous improvement.

Location: Hybrid working model in Belgium

Company

hirify.global is dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact.

What you will do

• Drive the development, adoption, and standardization of Configuration Management best practices across ITSM processes.
• Contribute to the definition of the Configuration Management strategy, objectives, and roadmap, ensuring alignment across services.
• Oversee the centralized CMDB and associated toolset, ensuring integration, data quality, and ongoing optimization.
• Define, monitor, and report on Configuration Management KPIs to drive process effectiveness and continuous improvement.
• Maintain process documentation in the knowledge management system and lead regular reviews to enhance maturity and reliability.

Requirements

• University degree in Computer Science, Information Technology, or a related field.
• Minimum of 4 years of relevant experience in IT service management, preferably in multi-tower and multi-site environments.
• Strong understanding of IT service management best practices and standards (e.g., ITIL, IT4IT).
• Proven experience in delivering ITSM processes across complex environments.
• Excellent verbal and written communication skills; ability to deliver presentations clearly and effectively. Command of English is required; French is a strong plus.
• Relevant certifications in at least one of the following areas: ITIL 4 Managing Professional, ITIL v3 Intermediate / Expert / MALC, IT4IT, UML, BPMN 2.0 (Business Process Modelling), OMG Certified Expert in BPM (OCEB).

Culture & Benefits

• Opportunity to work in a modern environment.
• Competitive compensation & benefits package.
• Hybrid working model.
• Continuous learning opportunities.
• Personalized development plan for targeted career growth.