Production Support Analyst

TL;DR

Production Support Analyst: Providing efficient application support for cross-functional or regional applications to ensure a stable production environment with an accent on incident management, ticket handling, and issue resolution. Focus on troubleshooting complex technical issues within IT infrastructure environments and implementing preventative measures.

Location: Must be based in Singapore

Company

hirify.global is a global company offering Software and Digital Engineering solutions, including Cloud Services, AI, and Cybersecurity.

What you will do

• Manage incidents according to defined processes and procedures, ensuring adherence to service targets.
• Receive, analyze, and prioritize incoming tickets, assigning them to appropriate teams and ensuring timely follow-up.
• Troubleshoot and resolve complex technical issues within IT infrastructure environments.
• Identify recurring problems through root cause analysis and implement preventative measures.
• Effectively communicate status updates, outages, and other important information to stakeholders.
• Participate in after-hours on-call rotations to ensure system stability and availability.

Requirements

• Strong experience in incident management, ticket handling, and issue resolution within IT infrastructure environments.
• Proficiency in SQL, VB, .NET, Red Hat Linux, Shell Script, Java, and OpenShift.
• High level of technical expertise, problem-solving skills, and communication ability.
• Must be based in Singapore.
• Ability to provide support during production hours, including night shifts and on-call rotations.

Culture & Benefits

• Work in a global company offering diverse engineering solutions.
• Collaborate closely with development teams, vendors, and external partners.
• Contribute to continuous process improvement efforts.
• Opportunity to assist in training new team members and provide guidance to junior staff.