Developer Support Engineer

TL;DR

Developer Support Engineer (Web Scraping API): Troubleshoot API issues, resolve scraping blocks, and help deploy and debug crawlers in the cloud. Focus on debugging API errors, investigating website blocking behavior, and maintaining technical documentation.

Company

hirify.global is a globally distributed team enabling customers to extract the data they need to continue to innovate and grow their businesses.

What you will do

• Debug and resolve API errors, failed requests, and integration issues.
• Investigate website blocking behavior and recommend scraping settings.
• Support customers in deploying and managing spiders on our cloud platform.
• Write clear documentation and collaborate with engineering/product teams.
• Maintain technical documentation, troubleshooting guides, and AI bots.
• Improve processes and tools for better customer satisfaction.

Requirements

• 3+ years of support or equivalent experience in a customer-facing role.
• Good understanding of HTTP, browser behavior, web scraping techniques, and anti-bot mechanisms.
• Strong grasp of Python, familiarity with Javascript, Node.js, Typescript, Java, .net/C#, Golang.
• Experience debugging REST APIs.
• Experience with web scraping tools or libraries (e.g., Puppeteer, Playwright, Selenium, BeautifulSoup, Scrapy).
• Excellent verbal and written English skills.

Benefits

• Become part of a self-motivated, progressive, multi-cultural team.
• Have the freedom & flexibility to work remotely.
• Get the chance to work with cutting-edge open source technologies and tools.