Vp, Cx Advisory Services (Ai)

TL;DR

Vp, Cx Advisory Services (Ai): Guiding enterprises through the design and execution of transformative CX, EX, Digital, and AI initiatives that deliver measurable business outcomes with an accent on thought leadership, structured methodologies, and innovation across technology and human experience. Focus on shaping customer engagement at the executive level and proactively mitigating CX, EX, Digital, AI, and operational risks.

Location: Virtual Office (Georgia), Virtual Office (Colorado), Texas, USA

Salary: $215,500.00 - $378,900.00

Company

hirify.global empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees.

What you will do

• Define and execute the CX Advisory vision and strategy in alignment with hirify.global’ AI-powered experience orchestration roadmap and growth objectives.
• Serve as a trusted executive advisor to customer leadership teams, shaping and accelerating CX and EX transformation programs.
• Engage directly with C-level stakeholders to shape AI orchestration strategies and secure executive sponsorship.
• Lead customer assessments, executive workshops, and roadmap development aligned to CX, EX, and Digital priorities.
• Develop, standardize, and scale CX Advisory offerings, frameworks, and methodologies globally.
• Own the CX Advisory P&L, ensuring profitable growth, operational rigor, and consistent customer value delivery.

Requirements

• 15 or more years of progressive experience in customer experience strategy, management consulting, or digital transformation.
• At least 8 years of experience in senior or executive leadership roles.
• Proven success leading large-scale CX, EX, and AI transformation initiatives across business, technology, and human experience domains.
• Deep expertise in organizational change management, including familiarity with Kotter, ADKAR, and Lewin models.
• Strong background in design thinking methodologies for co-creation and problem-solving.
• Bachelor’s degree or equivalent relevant professional experience.

Nice to have

• Experience advising enterprise customers on AI-powered customer engagement platforms.
• Background in contact center operations or customer service transformation.
• Experience working in global or matrixed organizations.

Culture & Benefits

• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments