Account Success Coordinator (iGaming)

TL;DR

Account Success Coordinator (iGaming): Supporting the commercial account management team by providing efficient customer service and driving successful commercial outcomes with an accent on addressing complex business needs, accelerating turnaround times, and leveraging LNW’s full suite of products. Focus on collaborating on customer calls, handling inbound requests, processing sales orders, and preparing custom KPI reports.

Location: Hybrid in Sliema, Malta

Company

hirify.global is a digital iGaming market leader providing content and innovative software to online gaming providers globally.

What you will do

• Collaborate on customer calls to support projects and tasks and drive desired outcomes.
• Supply necessary game and product assets to customers promptly and accurately.
• Efficiently handle inbound requests from Tier 3 customers and share roadmaps for games and partners.
• Address requests related to game configuration and process sales orders using Salesforce.
• Prioritize tasks to maximize business value and ensure high levels of customer satisfaction.
• Prepare custom KPI reports for clients and occasionally participate in customer support calls to expedite issue resolution.

Requirements

• Minimum of three years of experience in administrative, project support, or customer service roles, with a strong emphasis on customer satisfaction.
• Excellent command of the English language and outstanding communication skills.
• Solid understanding of the gaming industry.
• Proven organizational abilities, with a history of managing large workloads while maintaining quality and attention to detail.

Culture & Benefits

• Competitive benefits, an open and supportive environment, and a modern workplace.
• Opportunity to interact with global teams on a regular basis.
• Tangible and genuine development opportunities to advance your career.
• Enjoy a stunning work location and flexible working practices.