Payment & Risk Operations Associate (Fintech)

TL;DR

Payment & Risk Operations Associate (Fintech): Conduct pre-execution transaction monitoring to prevent exposure to financial crime and system abuse with an accent on evaluating suspicious patterns in crypto and fiat transactions. Focus on identifying additional checks, taking ownership of follow up processes, and balancing risk and impact in a way that serves both the company and the user.

Location: Hybrid in Barcelona, Spain. This role requires working a fixed night shift schedule (12:00 AM - 7:00 AM) and weekends as required.

Company

hirify.global is an industry-changing platform founded in 2014 in Vienna, Austria, focused on simplifying wealth creation by empowering investors to trade cryptocurrencies, crypto indices, stocks, precious metals, and commodities for over 6 million customers across Europe.

What you will do

• Evaluate suspicious patterns or anomalies in crypto and fiat transactions.
• Identify what additional checks are needed and take ownership of the follow up process.
• Support internal teams with escalations while meeting established SLAs.
• Communicate directly with customers via email and live chats.
• Assist senior team members by compiling relevant information and context on emerging fraud trends.

Requirements

• Passion for fraud prevention, proactive intervention methods, and making an impact.
• Practical, outcome-focused approach, prioritising efficient, well-reasoned solutions.
• Relevant experience in fraud prevention, ideally in a cryptocurrency/Fintech company.
• Ability to thrive in an ever-changing environment and adapt to different work volumes.
• Willingness to work a fixed night shift schedule (12:00 AM - 7:00 AM) and weekends as required.

Culture & Benefits

• Enjoy a Hybrid working model with an additional 25 days per year to work from a city or country of your choice.
• Receive a competitive total compensation package, including participation in the stock option plan.
• Access confidential coaching, counselling, and mental health resources through OpenUP.
• Take 3 additional days off in 2026 to prioritise your wellbeing.
• Grow your skills with unlimited access to Udemy’s library of online courses.
• Enjoy exclusive discounts, rewards, and perks from partners worldwide.
• Benefit from 8 weeks of gender-neutral new parent leave.
• Set up your home office with a dedicated budget for comfort and productivity.
• Pandas in Vienna, Bucharest, Barcelona, and Berlin enjoy free onsite dining with freshly prepared lunches and snacks.
• Celebrate milestones and achievements with recognition and rewards for tenure.
• Access exclusive hirify.global-branded merchandise and gear.
• Join unforgettable company events to connect and celebrate with your team.