Social Media & ORM Specialist (Fintech)

TL;DR

Social Media & ORM Specialist (Fintech): Supporting hirify.global's digital presence and online reputation across Kenya with an accent on managing online communities, content scheduling, and monitoring brand mentions. Focus on prompt response to engagement, risk identification, and content idea development to strengthen brand presence.

Location: Onsite in Kenya, Nairobi City

Company

hirify.global is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide.

What you will do

• Collaborate with internal teams to execute social media and ORM initiatives, managing and engaging with online communities.
• Support the creation, scheduling, and publishing of content across Kenya social media channels.
• Monitor brand mentions, reviews, forums, and social conversations to identify risks, trends, and opportunities.
• Respond promptly and professionally to comments, messages, and reviews in line with brand tone and ORM guidelines.
• Assist in developing content ideas that strengthen brand presence and support marketing and ORM objectives.
• Prepare basic reports and insights on social media performance and ORM activity.

Requirements

• Bachelor’s degree in Marketing, Communications, or related field.
• 2–3 years of experience in Social Media Management, ORM, Digital Marketing, or Communications.
• Hands-on experience managing a variety of social media platforms and online communities.
• Experience with social media management and monitoring tools (e.g., Meta Business Suite, Sprout Social, Brand-watch).
• Strong written and verbal communication skills in English; proficiency in Swahili is a strong advantage.
• Strong organizational skills with the ability to manage multiple tasks and deadlines.
• Cultural awareness of the Kenya/East Africa digital landscape.

Nice to have

• Familiarity with project management tools such as Jira.
• Experience working in cross-functional teams.
• Exposure to ORM, crisis response, or brand monitoring processes.
• Interest in tech and financial services.

Culture & Benefits

• 22 days of Annual Leave (reaching up to 30 days per year based on years’ service).
• Comprehensive Health & Life Insurance from day one.
• Friday afternoons off in Summer (during December & January).
• Birthday Leave.
• Referral Bonus.
• Paid Time Off for Training & Education.