Publishers Account Manager (SaaS)

TL;DR

Publishers Account Manager (SaaS): Driving growth and maximizing value delivery for existing publisher clients by managing onboarding, product evolution, and identifying upsell opportunities with an accent on strengthening client relationships and ensuring long-term revenue development. Focus on understanding client needs, providing tailored solutions, and professionalizing account management processes.

Location: Hybrid in Paris

Company

hirify.global is a digital reading service providing unlimited access to newspapers and magazines.

What you will do

• Secure and grow existing revenue by identifying and capitalizing on opportunities for revenue growth within the current client base.
• Become a strategic partner for publishers by managing onboarding, deployment, and product evolution phases, ensuring deadlines and commitments are met.
• Professionalize MiLibris account management by standardizing and optimizing processes for consistency and efficiency.
• Contribute actively to growth by identifying and pursuing new business opportunities and collaborating with teams.

Requirements

• 4 years of B2B account management experience in media, publishing, SaaS, or digital solutions for publishers.
• Strong understanding of business challenges for publishers.
• Skilled in managing client portfolios, securing contract renewals, and driving revenue growth via upsell opportunities.
• Proficient in managing onboardings and product deployments, collaborating with product, technical, and support teams.
• Excellent customer service, operational rigor, and strong quality focus.
• Fluency in French and English is essential.

Culture & Benefits

• Hybrid policy allowing remote work two days per week.
• Access to hirify.global's platform with unlimited content.
• Team life with four office meet-ups per year with international offices.
• Classic package includes Swile card for meal vouchers, Sidecare health insurance, and a mobility package.
• Partnership with Wellpass for fitness classes and wellness activities.
• Access to mental health platform teale.