Senior Service Desk Analyst

TL;DR

Senior Service Desk Analyst: Maintaining worldwide businesses for customers by handling technically complex incidents with an accent on cooperating with internal and external stakeholders. Focus on supporting complex network and voice solutions.

Location: Debrecen, Hungary. Smart working (home + office)

Company

BT is a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes.

What you will do

• Owning, leading, and driving incidents and representing BT during technical conference calls.
• Handling technically complex incidents and service requests received through ticketing tools, emails, and calls.
• Cooperating with internal and external stakeholders, ensuring a lasting good impression.
• Learning from senior colleagues in various areas.
• Supporting complex network and voice solutions, being exposed to technologies like MPLS, DMVPN, SDWAN, VoIP, GSIP, and OCC.
• Operating and maintaining worldwide businesses for our customers.

Requirements

• In-depth understanding of LAN/WAN technologies (CCNA-level knowledge).
• Knowledge of network troubleshooting.
• 1-2 years of experience in technical support is an advantage.
• Familiarity with products like Cisco, Meraki, Agile Connect (Nokia SDWAN), Inbound Contact Global, One Voice, One Cloud Cisco is an advantage.
• English on a fluent level is a must.
• Effective communication.

Culture & Benefits

• Opportunity to learn from senior colleagues/professional trainers.
• Flexible working patterns with weekly rotating shift pattern.
• Shift allowance.
• Additional benefits.
• Smart working (home + office).
• Organization that celebrates difference, fosters innovation.