Senior Operations Manager (FinTech)

TL;DR

Senior Operations Manager (FinTech): Overseeing and ensuring the success of operational service delivery to fulfill client requirements and business goals with an accent on managing service delivery processes, optimizing operational workflows, and troubleshooting service issues. Focus on ensuring operational goals are met and that high-quality services are consistently delivered.

Location: Hybrid (office two days each week)

Company

hirify.global is a leading provider of integrated investment management solutions, working closely with investment and asset managers for over 50 years.

What you will do

• Oversee the end-to-end delivery of operational services, ensuring they meet client expectations and align with organizational goals.
• Manage and optimize service delivery workflows, ensuring efficiency and scalability in operations.
• Collaborate with cross-functional teams to ensure seamless integration and alignment of operational services with business needs.
• Monitor and track operational performance metrics to ensure that service level agreements (SLAs) and key performance indicators (KPIs) are met.
• Identify areas for process improvements and implement solutions to increase operational efficiency.
• Resolve escalated operational issues, providing guidance to teams and ensuring timely issue resolution.

Requirements

• Managing daily operations and ensuring service delivery meets performance standards and client expectations
• Collaborating with internal and external teams to align operational services with client requirements and business goals
• Leading continuous improvement initiatives to boost operational efficiency and service quality
• Facilitating the resolution of complex operational issues, ensuring minimal disruption to service delivery
• Reporting on operational performance to stakeholders and ensuring transparency on delivery progress and outcomes
• Ensuring compliance with internal policies, industry standards, and client requirements in service delivery

Culture & Benefits

• Flexible working hours and a hybrid workplace model
• Global hybrid policy, asking employees to work from the office two days each week while allowing remote work on other days.
• IP sprints where you have 3 weeks per quarter you can spend on developing your skills as well as contributing to the company development.
• Personalized approach to professional development to support the direction you want to take.