Account Manager

TL;DR

Account Manager (Partnerships team): Building and nurturing strong relationships with hirify.global's partners across Breeder, Behaviourist, and Pet Professional channels with an accent on driving referrals and deepening brand advocacy. Focus on identifying growth opportunities, upselling, and driving revenue through data-led insights.

Location: Onsite days are required during your onboarding in Sydney and Melbourne.

Company

hirify.global is an Australian founded pet wellness company that’s shaking up an outdated industry and paving the way for happier, healthier pets.

What you will do

• Build and nurture strong relationships with existing partners across Breeder, Behaviourist and other Pet Professional channels.
• Develop and execute tailored engagement plans for your partner portfolio, prioritising high-impact activities that drive referrals and deepen brand advocacy.
• Conduct regular analysis and reporting on partner performance to uncover trends, measure success, and share insights that guide engagement strategy & planning.
• Create and refine communication assets and toolkits that help partners promote hirify.global confidently and effectively.
• Act as the key point of contact for partner enquiries and escalations, resolving issues quickly.
• Collaborate cross-functionally with teams including Marketing, Growth, Strategy & Ops, Product, and Customer Care to deliver a seamless partner experience.

Requirements

• 2+ years’ experience in either Account Management, Inside Sales or Channel Partnerships, ideally in a fast-paced, growth-oriented environment (e.g. SaaS, or start-up).
• Proven ability to build and grow long-term relationships while achieving ambitious performance targets.
• Demonstrated experience in developing and executing engagement plans, prioritising high-impact actions that drive measurable results.
• Strong commercial acumen - you understand how to identify growth opportunities, upsell, and drive revenue through data-led insights.
• Experience using CRM tools (preferably HubSpot) to manage relationships, track activity, and report outcomes
• Excellent relationship-building, communication, and collaboration skills - confident working cross-functionally with multiple stakeholders.

Culture & Benefits

• Work in a fast-growing start-up, experiencing what goes behind the scenes to sustain hyper-growth for a start-up with a physical product!
• Growth and Development – hirify.global is growing extremely quickly, which means you will have the opportunity to experience different challenges every day and progressively acquire more responsibilities as our facility and team expands. We provide an annual L&D budget for you to continue your personal development.
• Work for a sustainability focused company - we care about the health of our dogs and our planet. We’re proud to be Australia’s only carbon-negative and plastic-negative pet company and we’re always looking at ways for us improve sustainability practices.
• Be part of a diverse top talent team, coming from widely different backgrounds and geographies.
• Wellbeing assistance and tools to take care of your mental and physical wellbeing so you can do your best work.
• Pupper parent support to care for your furry friends - flexible arrangements for new pets, pet-friendly offices, discounts, and financial allowance for dog training & care to help them live their best life!