Junior It Service Desk Specialist

TL;DR

Junior IT Service Desk Specialist: Providing first-line IT support and managing SaaS tools for a global, digital-first team with an accent on timely issue resolution and user onboarding/offboarding. Focus on improving support processes and documentation to enhance the user experience across various platforms.

Location: Remote, or in person at the London Hub.

Company

hirify.global offers digital product companies a completely different approach to their payment infrastructure.

What you will do

• Provide timely first-line IT support to hirify.globalrs via the ticketing system or in person at the London Hub.
• Manage daily administration of core SaaS platforms, including Okta, Kandji, Freshservice, Google Workspace, Slack, Zoom, and Notion.
• Introduce new team members to hirify.global and assist them in setting up their hardware and software.
• Maintain a knowledge base of support articles and improve internal process documentation using Notion.
• Handle offboarding for departing team members, including the systematic removal of users and collection of hardware.
• Identify support ticket trends and propose improvements to address the root causes of repeated issues.

Requirements

• Ability to work effectively both independently and as part of a high-performing IT team to achieve objectives.
• Passionate about IT and security, with the ability to provide a seamless experience for other hirify.globalrs.
• Effective communication skills across all functions and levels of the business.
• Curious about emerging technologies, including AI, and excited to learn how they can be used to improve teamwork.

Culture & Benefits

• Work remotely or from one of hirify.global's hubs.
• Unlimited holidays and 4 months of paid family leave.
• Investments in learning and personal development via exposure to new challenges, an annual learning fund, and regular internal and external training.
• Attractive salaries, stock options, retirement plans, and private healthcare.