Service Desk Support - SAP Analytics Cloud & SAP Datasphere (SAP)

TL;DR

Service Desk Support - SAP Analytics Cloud & SAP Datasphere (SAP): Providing support and troubleshooting for SAC/Datasphere access, performance, and errors, while ensuring compliance and maintaining auditable records. Focus on enabling self-service, monitoring platform status, and working with SAP support to resolve incidents efficiently.

Location: Must be based in Mexico

Company

hirify.global is a Digital accelerator that helps companies enter the future, having 20 years of experience as Digital Partners of some of the largest companies in the world.

What you will do

• Troubleshoot SAC/Datasphere access, performance, and model errors, documenting to audit standards.
• Set up spaces/workspaces, roles/permissions, connections, and content moves with approvals.
• Coach users and design/build SAC stories, calculations, filters, and data actions.
• Monitor platform status, jobs, pipelines, refreshes, and transports to prevent outages.
• Manage roles and sharing to maintain auditable records and periodic reviews.
• Document RCA, support controlled changes, and keep KB/SOPs current.

Requirements

• 4–6 years in BI/application support with hands-on SAC and Datasphere experience.
• Experience in a regulated environment (GxP/SOX).
• Knowledge of SAC: story building/troubleshooting, calculations, scheduling, and performance tuning.
• Knowledge of Datasphere: space admin, connections, data flows, semantic modeling, and transports.
• Experience with Identity & Access: SSO/SAML/OAuth.
• Conversational English

Nice to have

• Familiarity with data governance/privacy and validation lifecycle.
• Experience with monitoring tools (SAP, Azure Monitor, Splunk) and audit trails.
• Knowledge of BW/4HANA modeling, HANA SQL, and calculation views.

Culture & Benefits

• 100% Nominal Scheme
• Legal Benefits and Benefits Package
• Wellness Program
• Professional development plan
• Multicultural collaboration