TL;DR
Operations Reliability Engineer (Network): Maintaining enterprise network services, focusing on LAN/WAN, SD-WAN, and cloud connectivity, and contributing to broader reliability operations. Focus on improving monitoring accuracy, reducing alert noise, and enhancing operational data quality to support automation and AI-driven reliability initiatives.
Location: Hungary
Company
hirify.global empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees.
What you will do
- Resolve network and infrastructure incidents through hands-on troubleshooting and remediation.
- Monitor observability, AIOps, and event management platforms to identify anomalies and performance issues.
- Validate automated remediation workflows and assist in identifying repeated manual tasks for automation.
- Support post-incident reviews by providing relevant data and insights related to network behavior.
- Collaborate with Cloud, Network, IAM, Messaging, and ServiceNow teams to improve operational processes.
- Maintain DEX-based network monitoring dashboards and alerts, ensuring clear signals and detection of user-impacting issues.
Requirements
- Bachelor’s degree in an IT-related field or equivalent experience.
- 3+ years in network operations or network engineering roles.
- Strong understanding of network technologies including routing, switching, wireless, SD-WAN, VPN, DNS, and DHCP.
- Hands-on experience with network monitoring and diagnostic tools.
- Solid understanding of incident management, event correlation, and operational troubleshooting methodologies.
- Strong written and verbal communication skills.
Nice to have
- Familiarity with scripting or automation concepts.
- Interest in learning automated remediation patterns and modern observability practices.
Culture & Benefits
- Empathy and collaboration-focused work environment.
- Opportunity to make a significant impact on the company and take ownership of work.
- Focus on AI-powered experience orchestration.
- Daytime local hours (9:00 AM – 6:00 PM CET) and overnight coverage for US teams (3 AM – 12:00 PM EST).
- Participation in a shared, rotational on-call schedule.
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