Manager, Priority Support Engineering (SaaS)

TL;DR

Manager, Priority Support Engineering (SaaS): Leading a global team of Designated Support Engineers focused on delivering exceptional support to Priority Support customers with an accent on strategic leadership and operational excellence. Focus on data-driven strategies to enhance operational efficiency and workload distribution.

Location: Remote, must be based in the United States

Salary: $130,000 - $170,100

Company

hirify.global empowers enterprises to achieve their full potential with a culture focused on impact, innovation, and collaboration.

What you will do

• Provide leadership for the technical staff and drive team metrics and performance.
• Interface with Engineering teams on customer-impacting fixes and enhancements.
• Recruit and develop support staff.
• Lead critical situations to manage and optimize the customer experience.
• Collaborate with Product, Engineering, Sales, and Professional Services teams.

Requirements

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
• 6+ years of technical support and service management experience.
• 4+ years of direct management experience in enterprise support environments.
• Experience in data warehousing, cloud computing, or related technologies.
• Excellent written and verbal communication skills.
• Experience with enterprise ticketing systems (Salesforce Service Cloud preferred).

Nice to have

• Strong analytical and problem-solving capabilities.
• Experience managing distributed teams in a 24/7 environment.
• Proven track record of building high-performing technical teams.

Culture & Benefits

• Scaling team to help enable and accelerate growth.
• Looking for people who share values, challenge ordinary thinking, and push the pace of innovation.
• Opportunity to build a future for themselves and hirify.global.