Senior Specialist Service Operations (Messaging)

TL;DR

Senior Specialist Service Operations (Messaging): Administering and optimizing middleware messaging systems and providing operational support for internal and external customers with an accent on incident management, performance monitoring, and change/release management. Focus on diagnosing complex middleware issues, collaborating with cross-functional teams, and ensuring system efficiency and reliability.

Location: Hybrid role based in Cairo, Egypt

Company

hirify.global powers the global air travel industry with technology and communication innovations, serving over 2,500 transportation and government clients in 95% of international airports.

What you will do

• Install, configure, and maintain middleware messaging systems, ensuring updates.
• Provide Service Operations support, managing and resolving incidents using ticketing systems (e.g., ServiceNow, Jira).
• Diagnose and resolve middleware-related issues, collaborating with development and infrastructure teams.
• Monitor and optimize system performance using tools like Dynatrace.
• Participate in change advisory boards and support release cycles.
• Create and maintain documentation for best practices and troubleshooting, and collaborate across teams.

Requirements

• 4+ years of relevant hands-on experience in system or middleware administration role.
• Proficiency in middleware technologies such as IBM MQ, HA proxy, Max Scale, WebSphere, JBoss, Tomcat.
• Hands-on experience with Linux Redhat operating systems.
• Strong problem-solving, analytical, communication, and teamwork skills.
• Familiarity with ITIL processes and incident management.
• Degree in Computer Science, Information Technology, or a related field.

Nice to have

• Experience with cloud platforms (AWS or Azure).
• Familiarity with databases (Oracle, Maria Database, SQL Server).
• Scripting skills (Shell, Python, PowerShell) for automation tasks.
• Familiarity with load balancers (F5, AVI or Elastic).
• Certifications such as Red Hat Certified Engineer (RHCE), IBM MQ, or ITIL Foundation.

Culture & Benefits

• Hybrid work model, allowing up to 2 days/week from home.
• Flexible workdays to suit personal life and plans.
• Option to work from any global location for up to 30 days a year.
• Employee Assistance Program (EAP) and Champion Health for wellbeing support.
• Access to professional development platforms, including LinkedIn Learning.
• Competitive benefits tailored to the local market and employment status.