Technical Account Manager (French Speaking)

TL;DR

Senior Technical Account Manager (Enterprise Mobility, IoT): Provides subject matter expertise on the implementation, configuration, and support of mobile and IoT device management software solutions with an accent on proactive troubleshooting, large-scale software migrations, and customer advocacy. Focus on resolving complex product issues, identifying opportunities for solution leverage, and ensuring client satisfaction through technical consultancy and strategic partnership.

Location: Remote (Poland, Netherlands, Belgium) or Hybrid (Ireland, Sweden, Romania).

Company

hirify.global is the world's most trusted provider of mobile and IoT management solutions, serving over 17,000 enterprise customers globally.

What you will do

• Provide subject matter expertise on implementation, configuration, and support of hirify.global MobiControl Mobile Device Management Software Solutions.
• Gather requirements from clients and provide feedback to the back-end software development team.
• Perform large-scale software migrations and upgrades.
• Investigate issues reported by customers and collaborate with product development teams for resolution.
• Act as a designated point of contact for Enterprise Support customers, understanding their business and mobility strategy.
• Provide technical consultancy, training, knowledge transfer, and assistance with modifications to customer deployments.

Requirements

• Minimum 4+ years of experience in advanced technical positions (implementation specialist, technical support, solutions architect) and customer advocacy.
• Excellent English and French verbal and written communication skills are essential.
• Strong interest and understanding of leading and emerging mobile technologies, including Android, Apple & Windows Operating Systems.
• Experience in MS SQL (scripting & administration).
• Robust understanding of Networking concepts and principles (incl. certificates, SSL/TLS, firewalls & routing).
• Proficiency in Windows Server administration (LDAP/AD, services & troubleshooting).

Culture & Benefits

• Emphasis on personal growth, continuous innovation, and a fun work environment.
• Opportunity to work with leading-edge technologies on complex and interesting projects.
• Collaborate with highly agile teams and hirify.global’s partners, including leading tech giants.
• Be part of a fast-paced environment with global reach, encouraging impact and innovation.