Senior UX Researcher

TL;DR

Senior UX Researcher: Leading and executing mixed-methods research initiatives to deeply understand user needs and influence product decisions for an online marketplace, with an accent on combining qualitative and quantitative insights. Focus on driving research strategy, empowering cross-functional teams, and systematically measuring customer satisfaction across the user journey.

Location: Hybrid in Portugal (minimum two days per week in the Lisbon office)

Company

hirify.global is a unique online marketplace for buying and selling special objects, leveraging in-house experts to curate over 110,000 unique items weekly.

What you will do

• Set the research strategy and roadmap to drive deep understanding of customers and influence important product decisions.
• Collaborate with cross-functional teams to democratize research through tools, methods, and best practices.
• Design and conduct foundational, formative, and evaluative research using a mixed-methods approach (qualitative and quantitative).
• Act as a vocal advocate for customer-centricity, ensuring the user perspective informs decision-making.
• Own and systematically measure customer satisfaction across the user journey, defining and tracking success metrics.
• Present compelling findings, create user models and personas, and foster research maturity within the team.

Requirements

• Proven Track Record: 4+ years of experience in UX research with demonstrable history of improving products and services.
• Ability to combine qualitative and quantitative insights to paint a comprehensive picture of user behaviors.
• Passion for customer-centricity and a proven ability to champion the user perspective within an organization.
• Experience working closely with cross-functional teams in agile environments.
• Exceptional storytelling and communication skills to effectively sell research insights and influence decision-making.
• Bachelor’s degree in Human Factors, Human-Computer Interaction, Psychology, Sociology, or a related field.
• English: B2 required

Culture & Benefits

• Create visible impact by working at scale in a global organization serving millions of customers.
• Access Learning & Development initiatives, including clear development plans and mentorship programmes.
• Join a passionate, diverse team of 800+ hirify.globalans representing 60+ nationalities, fostering an inclusive environment.
• Receive a €100 Catavoucher when you join and a €50 Catavoucher on your birthday.
• Enjoy an extra day off each year to "Pursue Your Passion" and additional leave for key work anniversaries and life events.

Hiring process

• Apply with an English CV and Cover Letter.
• Encouragement to apply even if you don’t meet every stated requirement.