Sr. Manager, Community Success

TL;DR

Sr. Manager, Community Success: Manages and mentors a team to ensure IT community members gain maximum value from their participation, focusing on client outcomes, retention, and strategic engagement with senior leaders. Focus on defining operational processes, developing engagement playbooks, and analyzing performance metrics for continuous improvement and high-quality member experience.

Location: This is a US-based hybrid role, indicated by US-specific benefits and contact information.

Salary: $94,000–$134,000 USD

Company

hirify.global is a leading research and advisory company guiding global leaders with actionable business and technology insights, supporting approximately 14,000 client enterprises in about 90 countries.

What you will do

• Manage, mentor, train, and guide a team of Community Success Managers.
• Take accountability for client outcomes and engage regularly with senior leaders and C-suite executives.
• Define, document, and implement community management processes and develop playbooks for consistent engagement.
• Oversee, analyze, and report on retention, engagement, and qualitative customer feedback.
• Build and proactively maintain relationships with community members at all levels, demonstrating executive presence.
• Oversee the monitoring and moderation of multiple community forums, promptly addressing issues and connecting members with resources.

Requirements

• 5-7 years of proven experience managing online communities and leading teams.
• Track record of accountability for client outcomes and engaging with C-suite.
• Experience defining and implementing operational processes and playbooks for community or client success teams.
• Excellent communication skills with clear, concise, and confident executive presence.
• Superior organizational skills, with ability to prioritize effectively in a fast-paced environment.
• Strong analytical skills, with experience tracking and interpreting community engagement metrics, including retention and qualitative feedback.
• Proficiency in enterprise technology and a strong desire to become an expert.

Culture & Benefits

• Competitive salary, generous paid time off policy, and 401K matching up to $7,200 per year.
• World-class benefits including Medical, Dental & Vision Plans, and Parental Leave.
• Collaborative, team-oriented culture that embraces diversity and professional development.
• Hybrid work environment offering flexibility and support to thrive.
• Opportunities for professional development and unlimited growth.