Manager, Customer Success (Cloud Networking)

TL;DR

Manager, Customer Success (Cloud Networking): Leading and managing a regional team of Customer Success Managers, ensuring customer health, adoption, renewal, and growth of accounts, with an accent on strategic post-sales motion and executive stakeholder relationships. Focus on structuring complex renewal and upsell opportunities and providing guidance in challenging customer situations.

Location: Remote within the US, with up to 25% travel within the territory.

Company

hirify.global is a pioneering company that converges enterprise networking and security into a centralized and global cloud service, creating the SASE market category.

What you will do

• Lead and manage a regional team of Customer Success Managers.
• Ensure the health, adoption, renewal, and growth of assigned regional accounts.
• Provide oversight and guidance to direct reports and manage personnel matters.
• Lead and orchestrate Cato's defined post-sales motion in the region.
• Build and maintain strong relationships with key executive stakeholders.
• Structure and price complex renewal and upsell opportunities.

Requirements

• Experience in Customer Success function, managing people at a high-growth SaaS software or technology vendor, ideally in the networking and/or security space.
• Experience in running a renewal and upsell business, ideally with quota ownership.
• Strong business acumen with the ability to independently identify and manage complex opportunities.
• Excellent customer communication and presentation skills.
• Demonstrated ability to structure and price complex renewal and upsell opportunities.
• Background in networking, security, AI/ML platforms, or cloud technologies.
• Experience with enterprise SaaS deployment and adoption methodologies.
• Previous experience in the AMER enterprise market.

Culture & Benefits

• Competitive salary and comprehensive benefits plan.
• Health, vision, and dental insurance.
• 401(k), stock options, Health Savings/Flexible Spending Accounts.
• Flexible time-off and paid parental leave.
• Disability benefits.
• EEO/Affirmative Action Employer.