Helpdesk Administrator

TL;DR

Helpdesk Administrator: Serving as the first point of contact for IT-related issues and service requests, providing frontline technical support and assisting with device setup and onboarding. Focus on efficient ticket handling, basic troubleshooting, and clear documentation for escalation.

Location: 5 days a week in-office at our Irvine, California office.

Salary: $25.00–$32.00 an hour

Company

hirify.global Entertainment America Inc. is a leading global publisher and developer of interactive entertainment for major video game consoles, PC, online, and mobile platforms.

What you will do

• Serve as the first point of contact for IT support requests via various channels.
• Log, categorize, prioritize, and document all incidents and service requests in the ticketing system.
• Provide basic troubleshooting for common hardware, software, and connectivity issues.
• Assist with setup and deployment of laptops, monitors, peripherals, and mobile devices.
• Support IT onboarding tasks for new hires, including device preparation and initial access setup.
• Assist with tracking and maintaining IT asset inventory.

Requirements

• Work 5 days a week in-office at our Irvine, California campus.
• Basic understanding of Windows and/or macOS environments.
• Strong familiarity with Microsoft 365 applications (Outlook, Teams, OneDrive).
• Strong customer service and communication skills.
• Ability to follow documented procedures and escalate appropriately.
• Basic understanding of IT concepts (hardware, software, networking fundamentals).

Nice to have

• Prior helpdesk, technical support, or customer support experience.
• Familiarity with ticketing systems and asset tracking tools.

Culture & Benefits

• Join a team at a leading global publisher and developer of interactive entertainment.
• Be part of a company known for classic and critically acclaimed video game franchises.
• Work in a professional, customer-focused environment.