Technical Account Manager

TL;DR

Technical Account Manager: Serving as the primary technical advisor for strategic clients, helping them maximize value from solutions and ensuring smooth product adoption. Focus on providing expert-level guidance, resolving complex issues, and proactively recommending solutions to meet customer objectives.

Location: Remote

Company

hirify.global is pioneering a predictive, AI-driven approach to safeguarding organizations' people, data, and operations.

What you will do

• Act as the primary technical point of contact for assigned enterprise customers, providing technical support and advanced-level troubleshooting.
• Coordinate with internal teams (Support, Engineering, Product) to resolve issues and identify trends in support requests.
• Build and maintain strong relationships with technical stakeholders.
• Help with onboarding and implementation efforts tailored to customer needs.
• Check system health and performance to preemptively identify potential issues.
• Guide customers on best practices in configuration, security, and architecture.

Requirements

• 5+ years of experience in a technical account management, solutions engineering, or technical consulting role.
• Ability to navigate comfortably in Linux and Windows shells.
• Extensive knowledge of PostgreSQL.
• Knowledge of project management tools such as Jira.
• Understanding of B2B SaaS products, IT security, and data platforms.
• Excellent communication and interpersonal skills, with a strong ability to explain technical concepts to non-technical stakeholders.

Culture & Benefits

• Fully remote team since 2014, offering flexibility and diverse, global teams.
• Collaboration with a forward-thinking team where new ideas come to life, experience is valued, and talent is incubated.
• Competitive salary and high-quality health benefits.
• 401(k) with employer match.
• Unlimited paid time off.
• Company-issued laptop (choice of Mac or PC).
• Professional development budget.

Hiring process

• Expect up to 3 interviews.
• Director-level roles and above should expect a more thorough process, with multiple rounds of interviews.
• All roles require reference and background checks.