Service Delivery Executive

TL;DR

Service Delivery Executive: Responsible for the delivery, optimization, and continuous improvement of Rackspace-managed private cloud services for a premier enterprise customer with an accent on contractual commitments, SLAs, and service quality objectives. Focus on driving service stability, performance optimization, and operational maturity across infrastructure and platform services.

Location: Remote (United States)

Salary: $222,850 - $272,373

Company

hirify.global combines expertise with the world’s leading technologies to deliver end-to-end multicloud solutions.

What you will do

• Provide executive customer leadership and build trusted relationships with CIO/CTO and executive stakeholders.
• Drive service stability, performance optimization, and operational maturity across infrastructure and platform services.
• Lead delivery across network, storage, compute, virtualization, database, and Citrix environments.
• Lead and develop a large organization of managers and senior professionals.
• Identify and execute continuous improvement initiatives across the service lifecycle.

Requirements

• Bachelor’s degree required, Master’s preferred.
• 12+ years of experience in infrastructure, managed services, or service delivery leadership.
• 7+ years leading managers and senior leaders.
• Proven experience delivering enterprise-scale managed services under strict SLAs.
• Strong executive presence with customer-facing leadership experience.
• Experience across private cloud, hybrid, and infrastructure platforms.

Nice to have

• Healthcare industry and global delivery experience preferred.
• Strong understanding of enterprise hosting and managed services agreements.

Culture & Benefits

• Named a best place to work, year after year according to Fortune, Forbes and Glassdoor.
• We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity.