Senior Strategic Technical Program Manager (AI)

TL;DR

Senior Strategic Technical Program Manager (AI): Leading complex, cross-functional initiatives to transform customer support using AI-powered solutions with an accent on strategy, execution, and emerging technologies. Focus on measurable business impact across hirify.global's global support ecosystem and driving transformation at scale.

Location: Must split time between working on-site at the assigned hirify.global site and off-site.

Salary: $142,060.00-236,810.00 USD

Company

hirify.global's hirify.globalligent Support Solutions (ISS) organization is at the forefront of transforming global customer support through digital-first, AI-powered solutions.

What you will do

• Serve as a strategic advisor to program sponsors, shaping direction and scope.
• Define and execute program strategies aligned with hirify.global's digital transformation and customer experience goals.
• Lead cross-functional initiatives delivering AI-powered operations and unified support experiences.
• Oversee deployment of AI, automation, and agentic technologies that increase efficiency.
• Collaborate with engineering, data science, IT, and product teams to optimize support solutions.
• Manage procurement, vendor relationships, and budgets with accountability.

Requirements

• Bachelor’s degree in engineering, computer science, business, or related field.
• 7+ years in technical program management or a related strategic role.
• 2+ years in customer support or service operations.
• 2+ years in AI and Automation implementation.
• Experience with SDLC, Agile methodologies, and enterprise program frameworks.

Nice to have

• Master’s degree in engineering, CS, MBA, or related field.
• 10+ years in technical program management or related strategic role.
• Experience managing vendors, SOWs, procurement, and budget processes.
• Experience implementing AI-powered support systems or agentic automation at scale.
• Background in contact center operations, warranty systems, or reverse logistics.

Culture & Benefits

• Competitive pay, stock bonuses, and benefit programs which include health, retirement, and vacation.
• Eligible for a hybrid work model.
• Opportunity for career advancement and skill development.
• Focus on disciplined execution, creativity, and ambition.