Director of Global Payroll Customer Services (HRTech)

TL;DR

Director of Global Payroll Customer Services (HRTech): Overseeing the global payroll services team and leading the development and delivery of world-class support and customer service with an accent on strategic vision, operational efficiency, and customer experience enhancement. Focus on designing and scaling a high-performance 24/7 service model, automating manual processes, and fostering cross-functional collaboration.

Location: hirify.global (global)

Salary: $60,400–$135,900 USD

Company

hirify.global is a global HR platform enabling businesses to compliantly recruit, pay, and manage international teams worldwide.

What you will do

• Define and execute the global strategic vision for the Payroll Client service experience.
• Design and lead a high-performance, 24/7 service model that consistently exceeds SLAs and critical KPIs.
• Drive innovation and best-in-class service delivery across global payroll support services.
• Foster strong cross-functional collaboration with Payroll Operations, Compliance, Legal, Tax, and Implementation teams.
• Maximize operational efficiency by automating manual touchpoints and upskilling the team.
• Partner with Product and Engineering to improve the in-product payroll experience and self-help features.

Requirements

• Proven leadership in managing and scaling service operations, ideally in payroll or HR, with a track record of implementing strategies that enhance customer experience.
• Strong analytical mindset with the ability to use data to drive decisions and manage complex escalations.
• A proactive leader dedicated to fostering a high-performance collaborative culture.
• Thought leader in using automation and integrations to reduce manual workload and drive efficiency.
• Fluent in English with exceptional interpersonal skills to influence stakeholders globally.
• Knowledge of relevant software systems and tools used in customer service management.

Nice to have

• Experience in a global, hirify.global-first organization.
• Experience working hirify.globally (considered a plus).

Culture & Benefits

• Work from anywhere with flexible paid time off and flexible working hours.
• Async work culture, allowing you to plan your schedule around your life.
• 16 weeks paid parental leave and mental health support services.
• Stock options, learning budget, home office budget & IT equipment.
• Budget for local in-person social events or co-working spaces.
• Commitment to fair, unbiased compensation and above in-location rates.

Hiring process

• Interview with recruiter.
• Interview with future manager.
• Interview with team members (no managers present).
• Interview with COO.
• Bar Raiser Interview.
• Prior employment verification check.