Solutions Architect (Contact Centre)

TL;DR

Solutions Architect (Contact Centre): Designing and delivering secure, scalable, and robust digital solutions for customers with an accent on technical leadership and alignment with business strategy. Focus on taking ownership of the end-to-end solution architecture lifecycle, mitigating risks, and driving continuous improvement in contact centre environments.

Location: Hybrid role requiring 3 days in office in Manchester, London, Birmingham, or Bristol, United Kingdom.

Company

hirify.global is a global leader in secure connectivity and collaboration platforms, serving 1.2 million business customers internationally with over 175 years of heritage.

What you will do

• Collaborate with colleagues, stakeholders, and customers to design and deliver reliable digital solutions.
• Understand customer needs, build trusted relationships, and ensure solutions align with priorities.
• Take ownership of the end-to-end solution architecture lifecycle, from requirements to delivery readiness.
• Ensure all solutions meet required security, compliance, and regulatory standards.
• Identify, assess, and mitigate risks to support successful project delivery.
• Drive continuous improvement and influence better ways of working across teams.

Requirements

• Advanced capability in solution architecture, solution design, and system design.
• Advanced experience in requirements gathering, requirements analysis, and service delivery optimisation.
• Advanced cloud compute experience, including infrastructure and platform solutions via third-party providers.
• Advanced bid management, proposal development, and product roadmap development skills.
• Advanced change management and technology strategy, aligning solutions to business goals.
• Intermediate experience across areas such as risk management, regulatory compliance, business analysis, and vendor management.
• Specialist Contact Centre expertise (one or more of: Data Centre Technology, Genesys Cloud, Avaya, Contact Centre Applications).
• Work from the United Kingdom is required for this hybrid role.

Culture & Benefits

• 10% on target annual bonus.
• BT Pension scheme with a minimum 5% employee and 10% BT contribution.
• X4 Salary Life Assurance and a huge range of flexible benefits.
• 25 days annual leave (not including bank holidays), increasing with service.
• Equal family leave (18 weeks at full pay for all parents).
• Enhanced women’s health support, including menopause symptoms and cancer screenings.
• 24/7 private virtual GP appointments for UK colleagues.
• World-class training and development opportunities.
• Discounted broadband, mobile, and TV packages, plus access to hundreds of retail discounts.