Solutions Architect (Contact Centre)

TL;DR

Solutions Architect (Contact Centre): Designing reliable digital solutions for customers, ensuring security, scalability, and alignment with customer goals and organizational strategy. Focus on delivering robust, future-ready solutions that are simple for customers to adopt, while meeting security and compliance standards.

Location: Hybrid, 3 days in the office and 2 days working from home in Manchester, London, Birmingham, or Bristol.

Salary: Competitive Salary + Market Leading Benefits

Company

hirify.global is a global leader for secure connectivity and collaboration platforms serving 1.2 million business customers internationally.

What you will do

• Collaborate with colleagues, stakeholders, and customers to design and deliver reliable digital solutions.
• Work directly with customers to understand their needs and build trusted relationships.
• Take ownership of the end‑to‑end solution architecture lifecycle, ensuring solutions meet security and regulatory standards.
• Identify, assess, and mitigate risks to support successful project delivery.
• Drive continuous improvement and build strong partnerships across teams.

Requirements

• Advanced capability in solution architecture, solution design, and system design.
• Advanced experience in requirements gathering, analysis, and service delivery optimization.
• Advanced cloud compute experience, including infrastructure and platform solutions.
• Advanced skills in bid management, proposal development, and product roadmap development.
• Strong communication, negotiation, presentation, and stakeholder engagement skills.
• Specialist expertise in Data Centre Technology, Genesys Cloud Contact Centre, Avaya Contact Centre, or Contact Centre Applications.

Culture & Benefits

• 10% on target annual bonus and BT Pension scheme.
• Flexible benefits including Cycle to Work, Healthcare, and Electric Vehicle Salary Sacrifice.
• 25 days annual leave, increasing with service.
• Equal family leave policy and enhanced women’s health support.
• 24/7 private virtual GP appointments for UK colleagues and 2 weeks paid carer’s leave.
• World-class training and development opportunities, discounted broadband, mobile and TV package, and access to retail discounts.