Technical Support Specialist (Spanish)

TL;DR

Technical Support Specialist (Mobile/IoT): Providing post-sales technical support for mobile and IoT software products with an accent on diagnosing and resolving application queries and troubleshooting customer environments. Focus on proactive customer updates, timely responses, and improving customer experience.

Location: Hybrid in Galway, Ireland

hirify.global is a leading provider of mobile and IoT device management solutions for over 17,000 enterprise customers globally.

What you will do

• Provide telephone and email based post-sales technical support for software products.
• Investigate and resolve customer-reported issues, collaborating with internal stakeholders.
• Proactively update customers on the progress of their queries.
• Diagnose and solve application queries for MDM solutions.
• Reproduce customer environments using various devices to troubleshoot issues effectively.

Requirements

• Degree or Diploma in Computer Networking, Information Technology, Computer Science or a related technical field.
• Solid understanding of OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting).
• Solid understanding of modern Windows client and server operating systems.
• Knowledge of mobile computing platforms (Android, iOS).
• Minimum 1-2 years of relevant experience.
• Outstanding verbal and written communication skills in fluent Spanish and English.

Nice to have

• Experience with database management systems (such as SQL Server).
• Experience with virtualization technologies (like VMware or Hyper-V).

Culture & Benefits

• Emphasis on personal growth, continuous innovation, and a fun culture.
• Opportunity to work with leading-edge technologies and complex projects in an agile environment.
• Collaborate with leading tech giants.
• Global reach with opportunities to make an impact.
• Commitment to diversity and being an equal opportunity workplace.