Software Development Engineer III (Backend/AI)

TL;DR

Software Development Engineer III (Backend/AI): Building and optimizing high-scale backend services for an AI customer experience platform with an accent on API design, data storage, and processing large volumes of data. Focus on designing scalable, reliable systems and integrating AI capabilities within a product-centric environment.

Location: Must be based in Bengaluru, India

Company

Observe.AI is an enterprise-grade Customer Experience AI platform that unifies conversations, intelligence, and action to turn contact centers into performance engines.

What you will do

• Define and own the technical stack, ensuring scalability, reliability, and alignment with business needs.
• Collaborate with the product team to translate the product roadmap into a clear and actionable technical roadmap.
• Contribute to the full application lifecycle by designing, coding, testing, deploying, and debugging high-quality solutions.
• Integrate user-facing elements with server-side logic, delivering seamless and performant applications.
• Develop reusable code, frameworks, and libraries to accelerate development and maintain consistency.
• Optimize applications for speed, scalability, and reliability, proactively addressing bottlenecks and performance issues.
• Implement robust security measures and data protection practices to safeguard applications and sensitive customer data.
• Design and manage scalable data storage solutions that ensure efficiency, reliability, and long-term maintainability.
• Build and scale efficient data pipelines to process large volumes of data with accuracy and speed.
• Work closely with front-end developers to deliver integrated, user-friendly, and efficient end-to-end solutions.

Requirements

• 6-9 years of experience in building large-scale products.
• Bachelors or Masters Degree.
• Expertise in Java and Spring or other relevant frameworks.
• Good knowledge in at least one of the SQL or NoSQL databases: Postgres, MongoDB, Cassandra, Redis.
• Good knowledge in queue (RabbitMQ, Kafka) and cache (ehcache, Memcache) technologies.
• An ability to perform well in a fast-paced environment.

Nice to have

• Knowledge of container management tools (Docker Swarm, Kubernetes).

Culture & Benefits

• Excellent medical insurance options and free online doctor consultations.
• Yearly privilege and sick leaves as per Karnataka S&E Act.
• Generous holidays (National and Festive) recognition and parental leave policies.
• Learning & Development fund to support your continuous learning journey and professional development.
• Fun events to build culture across the organization.
• Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.).