Renewals Associate (Fintech)

TL;DR

Renewals Associate (Fintech): Providing crucial support for the customer contract renewal process with an accent on documentation, status tracking, and proactive identification of revenue opportunities. Focus on ensuring timely and successful renewals, maintaining contract accuracy, and streamlining processes for customer satisfaction.

Location: Onsite in Warsaw

Company

hirify.global is a global fintech leader empowering CFOs and finance teams with cloud-based treasury, payments, and risk management solutions.

What you will do

• Assist the Renewals Manager in managing the end-to-end renewal process for customer contracts.
• Collect and analyze renewal data, prepare reports, and maintain accurate renewal forecasts.
• Proactively identify and address gaps in contract coverage or potential sources of unrealized revenue.
• Draft, review, and process renewal agreements, ensuring contract accuracy and compliance.
• Communicate with customers regarding renewals and required documentation, escalating complex issues as needed.
• Work closely with Sales, Customer Success, Support, and Product teams to ensure a seamless renewal experience.
• Identify opportunities to streamline the renewals process and recommend improvements.
• Proactively flag and escalate potential renewal risks or issues for timely resolution.

Requirements

• Bachelor's or Associate Degree strongly preferred.
• At least 2 years proven experience in SaaS or Technical Software Business.
• Strong organizational skills and ability to manage a large amount of renewal requests and deadlines.
• Understanding of Contracts for SaaS businesses.
• Fluent English skills.
• Proficiency in MS/Google tools (Word, PPT, XLS).
• Ability to thrive in a changing environment.
• Background working in Treasury, Finance, or Payment is preferred.

Culture & Benefits

• Confidence to think big, embrace change, and continuously innovate.
• Passionate about delivering the highest value for customers and supporting them with end-to-end care.
• Integrity at the heart of everything, taking personal responsibility and honoring contributions.
• Driven by common goals, sharing successes and failures as one team.
• Enjoy tackling new challenges, striving for excellence while having fun.
• Comprehensive compensation package including health, welfare and wellbeing benefits.