Customer Support & Moderation Lead

TL;DR

Customer Support & Moderation Lead: Defining and driving the long-term vision for Customer Support & Moderation with an accent on user care with clear standards and consistency. Focus on strategies that improve satisfaction, retention, and product safety.

Location: On-site in Limassol, Cyprus with full relocation support and a 3-year Cyprus work visa including assistance for your family.

Company

hirify.global is a technology company that alters the entertainment industry to a new level of perception and engagement.

What you will do

• Define and drive the long-term vision for Customer Support & Moderation.
• Build strategies that improve user satisfaction, retention, and product safety.
• Oversee global CS&M performance: define clear goals and set the right metrics.
• Improve tools and systems, drive automation and data-driven decision-making to increase efficiency.
• Grow a strong CS&M leadership team that operates with clarity and autonomy.
• Partner with executive leadership on key priorities impacting user trust, brand reputation, and platform integrity.

Requirements

• 5+ years leading global customer, moderation, or CX teams in high tech, streaming, or fast-growing digital products.
• Experience building scalable user operations that serve millions.
• Strong understanding of trust & safety, user behavior, and moderation frameworks.
• Experience leading distributed international teams and driving process improvement through data.
• Strong leadership and communication skills.
• Fluent in English (written and spoken).

Culture & Benefits

• EU-based employment contract.
• Full relocation package including flights and a company-covered apartment for the first month.
• Transparent performance reviews twice a year with bonus opportunities and salary adjustments.
• Private medical insurance, a corporate mobile plan, and interest-free support for car purchases.
• Mindfulness & well-being support, including psychological assistance with 50% coverage.
• 50% coverage of school and kindergarten fees for your children.

Hiring process

• HR interview (1 hour).
• Interview with hiring managers (1 hour).
• Test (optional).
• Interview with hiring managers (1 hour).
• Final interview (1 hour).