Professional Services Engineer

TL;DR

Professional Services Engineer: Engaging customers in a consultative capacity to provide specialized expertise around hirify.global products and the contact center industry, covering technical configuration, business analysis, and project management, with an accent on implementing and deploying technical and business solutions to clients. Focus on ensuring customer satisfaction and serving as a mentor for junior staff within a project manager capacity.

Location: Remote (USA)

Company

hirify.global Ltd. is a leading corporation providing software products for over 25,000 global businesses, specializing in AI, cloud, and digital solutions.

What you will do

• Provide staff-level technical configuration, programming, database design, and architecture leadership for hirify.global products.
• Serve in a project manager capacity for small to large-scale projects, including costing proposals, risk analysis, and change control.
• Conduct business analysis, user needs assessment, and business systems design for major projects.
• Maintain expertise in industry-leading contact center technologies and mentor junior staff.

Requirements

• BS/BA in a technical (e.g., CS/IS/EE) or business (e.g., Marketing/MIS) field or equivalent work experience.
• 4+ years of professional experience beyond education requirements.
• Experience in implementation, business optimization, education & enablement, or engineering services depending on specialization.
• Analytical, inquisitive, service & team-oriented, friendly demeanor, early adopter.

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• Prior consulting experience.

Culture & Benefits

• Work with an innovation powerhouse excelling in AI, cloud, and digital technologies.
• Collaborate within a global team of over 8,500 employees across 30+ countries.
• Equal opportunity employer committed to diversity and inclusion.