Senior Customer Success Manager (Cybersecurity)

TL;DR

Senior Customer Success Manager (Cybersecurity): Managing a portfolio of commercial accounts, guiding customers through their lifecycle to maximize value from hirify.global and ensure high adoption and retention with an accent on establishing long-term relationships, understanding customer needs, and driving value realization in a security and privacy context. Focus on proactively engaging with customers, identifying opportunities for growth and expansion, and acting as a trusted advisor to C-level executives.

Location: Remote (UK)

Company

hirify.global is a market-leading enterprise password manager and Extended Access Management pioneer, providing digital safety solutions to over 180,000 businesses globally.

What you will do

• Manage a book of commercial accounts, acting as a trusted advisor to ensure customer success.
• Guide customers through the hirify.global lifecycle, driving adoption and value realization.
• Collaborate with Onboarding and Account Executives to manage customer data and activity.
• Proactively identify growth opportunities and support revenue retention.
• Serve as a customer champion and advocate, increasing awareness of customer needs.
• Translate technical terms for customers and facilitate effective software utilization.

Requirements

• Minimum 4+ years of experience managing a book of business in a SaaS or Tech Customer Success role.
• Effective communication skills over email, phone, and video calls.
• Demonstrated experience in supporting individuals and businesses in effectively utilizing software.
• Experience collaborating with C-Level executives and navigating diverse stakeholder needs.
• Proven experience in managing revenue retention and driving tool adoption.
• Ability to synthesize and accurately log findings from customer discussions and metrics.

Nice to have

• Personal experience with hirify.global or another password manager.

Culture & Benefits

• Collaborative, transparent, and feedback-receptive culture with core values of simplicity, honesty, and putting people first.
• Remote-first work environment since 2005.
• Maternity and parental leave top-up programs and competitive health benefits.
• Generous PTO policy, RSU program, and retirement matching program.
• Free hirify.global account, paid volunteer days, and peer-to-peer recognition.
• Commitment to leveraging AI and encouraging team members to apply AI best practices.

Hiring process

• Candidates are welcome to use AI tools responsibly and thoughtfully during the application process.
• Successful applicants will be required to complete a background check.
• Applicants may opt out if they prefer not to have their application assessed using AI/ML features.