Customer Support Specialist (AI/Cloud)

TL;DR

Customer Support Specialist (AI/Cloud/CDN): Providing first-line technical support to customers and internal users via chat, email, and phone with an accent on product consultations, technical diagnostics, and incident escalation. Focus on resolving technical issues related to Cloud, CDN, Hosting, and AI services, and ensuring clear communication of complex concepts.

Location: Remote (Global, with up to 45 days per year work from anywhere)

Company

hirify.global is a global provider of infrastructure and software solutions for AI, cloud, network, and security, powering digital products worldwide.

What you will do

• Provide first-line support by handling customer and internal user requests via chat, email, and phone.
• Offer consultations about products and services, including Cloud, CDN, Hosting, and AI.
• Resolve technical issues through diagnostics and escalate incidents to higher levels of technical support when needed.

Requirements

• 1+ year of Technical Support experience.
• Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute).
• Good understanding of hardware and software diagnostics (reading logs).
• English level B2 or higher.
• Excellent customer advocacy and soft skills.
• Strong problem-solving abilities.

Nice to have

• Experience with Cloud, CDN, or Hosting.
• Experience with Linux and API.

Culture & Benefits

• Competitive salary and flexible working hours.
• Remote, hybrid, or office work options depending on the role.
• Work from anywhere in the world for up to 45 days per year.
• Private medical insurance for you and your family (may vary by country).
• 5 additional vacation days and fully paid sick leave days (may vary by country).
• Allowance for significant life events and birthdays.
• Language classes.
• Modern office space with free snacks, drinks, and entertainment options (may vary by country).
• Team sports activities (may vary by country).
• Night shift schedule: two consecutive night shifts (19:00 PM to 07:00 AM local time), followed by two days off.