Technical Enablement Manager (AI, SaaS)

TL;DR

Technical Enablement Manager (AI, SaaS): Designing and scaling technical enablement programs for Go-To-Market roles with an accent on comprehensive training, content development, and performance optimization. Focus on building certifications, leveraging LMS, and driving product adoption and customer success for an AI-focused product company.

Location: Hybrid in London, United Kingdom, requiring office attendance twice a week.

Company

hirify.global is a global AI product and research company building secure, intelligent solutions to complex business problems, expanding its offerings beyond language AI.

What you will do

• Design and deliver technical GTM enablement programs and onboarding curricula for various roles.
• Develop role-based certification programs and create enablement content for consultative selling and value articulation.
• Build training on effective troubleshooting, de-escalation, identifying expansion opportunities, and scoping.
• Enable each role cohort on tools including Salesforce, Salesloft, Planhat, Gainsight, and Zendesk.
• Develop and maintain scalable enablement curricula within an LMS, ensuring access to up-to-date resources.
• Measure and optimize program effectiveness through executive-level reporting and data-driven decisions.
• Partner with GTM leadership and subject matter experts to align enablement programs with business objectives.

Requirements

• 7-10 years of experience in enablement, with 4+ years in technical enablement, customer success enablement, or related roles within B2B SaaS organizations.
• Demonstrated experience enabling multiple technical roles (Solutions Consultants, CSMs, Support, Professional Services).
• Deep understanding of SaaS business models, customer lifecycle, and technical sales processes.
• Experience with Learning Management Systems (LMS) platform management and content development.
• Proficiency with CRM (Salesforce), Sales engagement (Salesloft), Customer success (Planhat, Gainsight), and Support (Zendesk) platforms.
• Exceptional verbal, written, and presentation skills with the ability to engage diverse technical audiences.
• Strong technical aptitude with the ability to quickly learn complex SaaS products and AI technologies.

Nice to have

• Experience with MEDDPPICC or similar sales methodologies.
• Experience with certification program design and competency frameworks.

Culture & Benefits

• Join a diverse and internationally distributed team with over 90 nationalities.
• Benefit from open communication, regular feedback, and a culture of empathy and growth mindset.
• Enjoy a hybrid work schedule with flexible hours, requiring office attendance twice a week in London.
• Receive Virtual Shares, linking your contribution directly to hirify.global’s growth.
• Participate in regular in-person team events and monthly full-day hacking sessions.
• Get 30 days of annual leave (excluding public holidays) and access to mental health resources.
• Receive a competitive and tailored benefits package reflecting the team's diversity and location.