Incident Manager

TL;DR

Incident Manager: Identifying, classifying, and coordinating responses to incidents, ensuring effective communication and resource allocation with an accent on technical outages, security breaches, and other disruptions. Focus on maintaining accurate records, conducting post-incident reviews, and providing training to enhance incident response capabilities.

Location: Warszawa, Gdańsk, Lublin, Wrocław, Opole, Poznań, Kraków, Katowice. Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair).

Company

hirify.global is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology.

What you will do

• Quickly identify and classify incidents, such as technical outages, security breaches, and natural disasters.
• Develop and maintain incident response plans and procedures.
• Serve as the central point of contact for all incident-related activities and ensure proper communication and collaboration.
• Allocate necessary resources, including personnel, equipment, and technology, to support incident response efforts.
• Maintain accurate records of incidents, including timelines, actions taken, and outcomes, for post-incident analysis and reporting.
• Conduct post-incident reviews to identify lessons learned, root causes, and opportunities for process improvement.

Requirements

• Bachelor's degree in a relevant field (such as IT, business continuity, or emergency management).
• Proven experience in incident management or a related role.
• Strong understanding of incident response frameworks, such as ITIL, NIST, or ISO 27001.
• Excellent communication and interpersonal skills.
• Analytical and problem-solving skills.
• English and German language (Level C1) is a must have

Culture & Benefits

• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair).
• Yearly financial bonus, private medical care with Medicover with additional packages, life insurance and access to NAIS benefit platform.
• Access to over 70 training tracks with certification opportunities on our NEXT platform.
• Free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.
• Position yourself at the forefront of IT innovation, working with the latest technologies and platforms.